Terms and Conditions

Acceptance of Terms of Use and Amendments. Each time you use or access our website, you agree to be bound by these Terms of Use which may be amended from time to time without notice. In addition, if you are using a particular service on or through our website, you will be subject to any rules or guidelines applicable to those services and they shall be incorporated by reference into these Terms of Use.

The use of this site and/or links to this site is only for lawful purposes, in a manner which does not infringe the rights of or restrict or inhibit the use and enjoyment of this site by any third party. Such restriction or inhibition includes, but is not limited to, conduct which is defamatory, or which may harass, cause distress or inconvenience to any person and the transmission of obscene or offensive content or interruption of the normal flow of dialogue within this site.

All information included on this website and/or links to this site are intended for information purposes only and does not represent legal advice. Users are hereby placed under notice that they should take such appropriate steps to verify such information. No user should act or refrain from acting on the information contained in this website without first verifying the information and as necessary obtaining legal and/or professional advice.

If you are required to register for using certain parts of our website, you agree to provide truthful information when requested, and be at least the age of thirteen (13) or older, to register in your own name, otherwise a parent’s consent and agreement is required. When registering, you explicitly agree to our Terms of Use (as may be modified by us from time to time and available here).

IBC Care has a Privacy Policy that describes how we collect information from you or about you, why we collect this information and how we will use or disclose this information.  In addition, Our Privacy Policy sets forth our general policies on information security. Please review our Privacy Policy here (link). 

Copyright of the content of this website is owned by or licensed to IBC Care. Permanent copying and/or storage of the whole or part of this website or the information contained therein or reproduction or incorporation of any part of it in any other work or publication whether paper or electronic media or any other form is expressly prohibited without the express permission of IBC Care.

IBC Care uses TM3 services. TM3 has the security of a hosted system, with all data stored on TM3’s servers in the UK (data centres certified with ISO 27001 and ISO 9001). Up to date, SQL server database technology combined with encrypted VPN services giving users the highest levels of security available.

Osteopaths and Naturopaths do not diagnose or treat medical conditions and do not recommend osteopathy and/or naturopathy therapy as a replacement for medical advice.

IBC Care is committed to protecting your data privacy. This Privacy Policy sets out IBC Care’s policies regarding treatment of information that may be considered to be private and demonstrates IBC Care’s commitment to your data privacy.

This Policy governs IBC Care’s offline and online data collection practices. IBC Care may change the content or services found on IBC Care’s website at any time, without notice, and consequently IBC Care’s Privacy Policy may change at any time in the future.  You agree to revisit this page regularly and your continued access to or use of the website will mean that you agree to the changes.

Public Areas:  When using the public portion of IBC Care’s website, you can do so anonymously.  You are not required to provide us with any personal information and we do not monitor or collect any personally identifiable information from you on your use of the public portions of the website.  IBC Care may track the number of users who visit areas of the website for internal use such as improving accessibility to website facilities and marketing, but this tracking will not identify you individually.  IBC Care may also record the location of your computer on the Internet for systems administration and troubleshooting purposes and for reporting aggregate information.

Use of Personal Information:  IBC Care uses the personal and professional information that applicants provide to IBC Care when completing application forms, questionnaires or surveys, or completing or updating profiles, in order to conduct IBC Care’s programs generally and also to provide notice of important events, activities, and proposals. You may “opt-out” of having this information used for such purposes by notifying IBC Care in writing.  Otherwise, IBC Care does not sell, lease or provide to any person or organisation personal information except as specified above and in the form of information materials. IBC Care will release information about users where authorised by the individual user or as otherwise required by law or IBC Care policy. IBC Care does not disclose credit card account information, except to submit the necessary information to the appropriate clearinghouse.

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. IBCcare informs You, in an informative banner, at the time of the first visit to the Website, that We collect Cookies. You can either accept or refuse the collection of such Cookies. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

Analytics: We may use third-party Service providers to monitor and analyze the use of our Service. Google Analytics – Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en

Email Marketing: We may use Your Personal Data to contact You with newsletters, marketing or promotional materials and other information that may be of interest to You. You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us. We may use Email Marketing Service Providers to manage and send emails to You. Mailchimp – Mailchimp is an email marketing sending service provided by The Rocket Science Group LLC. For more information on the privacy practices of Mailchimp, please visit their Privacy policy: https://mailchimp.com/legal/privacy/

Behavioral Remarketing: The Company uses remarketing services to advertise on third party websites to You after You visited our Service. We and Our third-party vendors use cookies to inform, optimize and serve ads based on Your past visits to our Service. Facebook – Facebook remarketing service is provided by Facebook Inc. You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950 To opt-out from Facebook’s interest-based ads, follow these instructions from Facebook: https://www.facebook.com/help/568137493302217 Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings. For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation

Facebook Fan Page: Data Controller for the Facebook Fan Page – The Company is the Data Controller of Your Personal Data collected while using the Service. As operator of the Facebook Fan Page (https://www.facebook.com/IbcCare), the Company and the operator of the social network Facebook are Joint Controllers. The Company has entered into agreements with Facebook that define the terms for use of the Facebook Fan Page, among other things. These terms are mostly based on the Facebook Terms of Service: https://www.facebook.com/terms.php Visit the Facebook Privacy Policy https://www.facebook.com/policy.php for more information about how Facebook manages Personal data or contact Facebook online, or by mail: Facebook, Inc. ATTN, Privacy Operations, 1601 Willow Road, Menlo Park, CA 94025, United States.

Facebook Insights: We use the Facebook Insights function in connection with the operation of the Facebook Fan Page and on the basis of the GDPR, in order to obtain anonymized statistical data about Our users. For this purpose, Facebook places a Cookie on the device of the user visiting Our Facebook Fan Page. Each Cookie contains a unique identifier code and remains active for a period of two years, except when it is deleted before the end of this period. Facebook receives, records and processes the information stored in the Cookie, especially when the user visits the Facebook services, services that are provided by other members of the Facebook Fan Page and services by other companies that use Facebook services. For more information on the privacy practices of Facebook, please visit Facebook Privacy Policy here: https://www.facebook.com/full_data_use_policy

Scope

This document refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in the public domain.

The General Data Protection Regulation (GDPR) which is EU wide and far more extensive than its predecessor the Data Protection Act, along with the Privacy and Electronic Communications Regulations (PECR), seek to protect and enhance the rights of EU data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU and its storage within the EEA.

1 – IBCcare, based at 9 Upper Wimpole Street, London W1G 6LJ, which hereafter for the purposes of this Privacy Notice will be referred to as the IBCcare, is pleased to provide the following information:

2 – Who we are
At IBCcare diagnose and treat health conditions. Treatments are carried out in accordance with the Institute of Osteopathy’s patient charter http://www.iosteopathy.org/osteopathy/the-patient-charter/. The practice may also provide other treatments, about which our staff will be pleased to provide more details.

3 – Personal Data
a) For the purposes of providing treatment, Osteopaths may require detailed medical information. We will only collect what is relevant and necessary for your treatment. When you visit our practice, we will make notes which may include details concerning your medication, treatment and other issues affecting your health. This data is always held securely, is not shared with anyone not involved in your treatment, although for data storage purposes it may be handled by pre-vetted staff who have all signed an integrity and confidentiality agreement. To be able to process your personal data it is a condition of any treatment that you give your explicit consent to allow Osteopaths to document and process your personal medical data. Contact details provided by you such as telephone numbers, email addresses, postal addresses may be used to remind you of future appointments and provide reports or other information concerning your treatment.
b) For marketing purposes, IBCcare may also use the contact details provided by you to respond to your enquiries, including making telephone contact and emailing information to you which the practice believes may be of interest to you.
c) In making initial contact with the practice you consent to Osteopaths maintaining a marketing dialogue with you until you either opt out (which you can do at any time) or we decide to desist in promoting our services. IBCcare may occasionally also act on behalf of its patients in the capacity of data processor, when we may promote other practitioners based at our premises, who may not be employed by us. IBCcare do not broker your data and you can ask to be removed from our marketing database by emailing or phoning the practice using the contact details provided at the end of this Privacy Notice.
d) Some basic personal data may be collected about you from the marketing forms and surveys you complete, from records of our correspondence and phone calls and details of your visits to our website, including but not limited to, personally identifying information like Internet Protocol (IP) addresses.
e) Osteopaths’ website uses cookies, which is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. WordPress.org uses cookies to help IBCcare to identify and track visitors and their website access preferences. Some cookies are used to personalize content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. IBCcare informs You, in an informative banner, at the time of the first visit to the Website, that We collect Cookies. You can either accept or refuse the collection of such Cookies. IBCcare’s website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using IBCcare’s website.
f) IBCcare will only collect the information needed so that we can provide you with the services you require, the business does not sell or broker your data.

4 – Legal basis for processing any personal data
To meet our contractual obligations obtained from explicit Patient Consent and legitimate interest to respond to enquiries concerning the services provided.

5 – Legitimate interests pursued by Osteopaths
To promote treatments for patients with all types of health problems including back pain and neck pain, tennis elbow, frozen shoulders, sciatica,  digestion problems, headaches, sports injuries, sciatica and other degenerative conditions.

6 – Consent
Through agreeing to this privacy notice you are consenting to Osteopaths processing your personal data for the purposes outlined. You can withdraw consent at any time by using the postal, email address or telephone number provided at the end of this Privacy Notice.

7 – Disclosure
IBCcare will keep your personal information safe and secure, only staff engaged in providing your treatment will have access to your patient records, although our administration team will have access to your contact details so that they can make appointments and manage your account. IBCcare will not disclose your Personal Information unless compelled to, in order to meet legal obligations, regulations or valid governmental requests. The practice may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of its staff.

8 – Retention Policy
Osteopaths will process personal data during the duration of any treatment and will continue to store only the personal data needed for eight years after the contract has expired to meet any legal obligations. After eight years all personal data will be deleted, unless basic information needs to be retained by us to meet our future obligations to you, such as erasure details. Records concerning minors who have received treatment will be retained until the child has reached the age of 25.

9 – Data storage
All Data is held in the United Kingdom. Osteopaths does not store personal data outside the EEA.

10 – Your rights as a data subject
At any point whilst Osteopaths are in possession of, or processing your personal data, all data subjects have the following rights:

• Right of access – you have the right to request a copy of the information that we hold about you.
• Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
• Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
• Right to restriction of processing – where certain conditions apply you have a right to restrict the processing.
• Right of portability – you have the right to have the data we hold about you transferred to another organisation.
• Right to object – you have the right to object to certain types of processing such as direct marketing.
• Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling.

In the event that IBCcare refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge. At your request IBCcare can confirm what information it holds about you and how it is processed.

11 – You can request the following information:

• Identity and the contact details of the person or organisation (Osteopaths) that has determined how and why to process your data.
• Contact details of the data protection officer, where applicable.
• The purpose of the processing as well as the legal basis for processing.
• If the processing is based on the legitimate interests of Osteopaths and information about these interests.
• The categories of personal data collected, stored and processed.
• Recipient(s) or categories of recipients that the data is/will be disclosed to.
• How long the data will be stored.
• Details of your rights to correct, erasure, restrict or object to such processing.
• Information about your right to withdraw consent at any time.
• How to lodge a complaint with the supervisory authority (ICO).
• Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
• The source of personal data if it wasn’t collected directly from you.
• Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.
  

12 – To access what personal data is held, identification will be required
IBCcare will accept the following forms of identification (ID) when information on your personal data is requested: a copy of your driving licence, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If IBCcare is dissatisfied with the quality, further information may be sought before personal data can be released. All requests should be made to contact@ibccare.co.uk  or by phoning +44 (0) 2077924499 or writing to us at the address further below.

13 – Complaints
In the event that you wish to make a complaint about how your personal data is being processed by IBCcare you have the right to complain to us. If you do not get a response within 30 days, you can complain to the ICO.

The details for each of these contacts are:

Dr Iona Bramati-Castellarin
Telephone 02077924499 or email: contact@ibccare.co.uk   

ICO
Wycliffe House, Water Lane, Wilmslow, SK9 5AF Telephone +44 (0) 303 123 1113 or email: https://ico.org.uk/global/contact-us/email/