Have a concern about how we have handled your personal information?

IBCcare takes data protection and patient confidentiality seriously.

If you believe your personal data has been collected, used, stored or shared incorrectly, please complete the form below. We will acknowledge your complaint within 30 days and investigate it without undue delay in accordance with the UK GDPR, the Data Protection Act 2018 and the Data (Use and Access) Act 2025.

A parent or legal guardian may submit a complaint on behalf of a child where appropriate.

If your complaint relates to your clinical treatment rather than data protection, please contact us directly at dataprotection@ibccare.co.uk or 020 7792 4499.